Membership Outreach Analyst Intern
Pittsburgh, PA
Internship
Student (College)
Company Description:
The ARM (Advanced Robotics for Manufacturing) Institute is a Manufacturing Innovation Institute (MII) and is part of the Manufacturing USA® network. The ARM Institute leverages a unique, robust, and diverse ecosystem of 470+ consortium members and partners across industry, academia, and government to make robotics, autonomy, and artificial intelligence more accessible to U.S. manufacturers large and small, train and empower the manufacturing workforce, strengthen our economy and global competitiveness, and elevate national security and resilience. The ARM Institute leads the way to a future where people & robots work together to respond to our nation’s greatest challenges and to produce the world’s most desired products.
Membership Outreach Analyst Intern / Co-op:
The Membership Outreach Analyst Intern will be part of the Membership team and will support efforts to enhance the ARM Institute’s Consortium Relationship Management processes, with a strong focus on data quality and member engagement. This role will play a key part in preparing for the re-launch of the ARM Member Community by ensuring that member data is accurate, complete, and actionable.
This internship offers a dynamic opportunity to gain hands-on experience working with Salesforce, supporting data-driven decision-making, and actively engaging with ARM’s diverse consortium of members. The role is ideal for someone who is interested in both data and client-facing work, and who thrives in a collaborative, mission-driven environment. Interns will also have opportunities to participate in ARM events, webinars, and team meetings to gain exposure to the organization’s culture and membership initiatives.
Responsibilities and Duties:
The ARM (Advanced Robotics for Manufacturing) Institute is a Manufacturing Innovation Institute (MII) and is part of the Manufacturing USA® network. The ARM Institute leverages a unique, robust, and diverse ecosystem of 470+ consortium members and partners across industry, academia, and government to make robotics, autonomy, and artificial intelligence more accessible to U.S. manufacturers large and small, train and empower the manufacturing workforce, strengthen our economy and global competitiveness, and elevate national security and resilience. The ARM Institute leads the way to a future where people & robots work together to respond to our nation’s greatest challenges and to produce the world’s most desired products.
Membership Outreach Analyst Intern / Co-op:
The Membership Outreach Analyst Intern will be part of the Membership team and will support efforts to enhance the ARM Institute’s Consortium Relationship Management processes, with a strong focus on data quality and member engagement. This role will play a key part in preparing for the re-launch of the ARM Member Community by ensuring that member data is accurate, complete, and actionable.
This internship offers a dynamic opportunity to gain hands-on experience working with Salesforce, supporting data-driven decision-making, and actively engaging with ARM’s diverse consortium of members. The role is ideal for someone who is interested in both data and client-facing work, and who thrives in a collaborative, mission-driven environment. Interns will also have opportunities to participate in ARM events, webinars, and team meetings to gain exposure to the organization’s culture and membership initiatives.
Responsibilities and Duties:
- Support Salesforce database cleanup efforts, including updating member profiles, industry classifications, and contact information to ensure accuracy and completeness
- Assist in preparing for the launch of the updated ARM Member Community by ensuring high-quality and well-organized data
- Develop and generate reports and dashboards to provide insights into member engagement and outreach efforts
- Conduct outreach to ARM members via email and phone to validate information, gather updates, and support engagement initiatives
- Collaborate with the Membership team to improve processes for maintaining and utilizing CRM data
- Participate in ARM-hosted events, webinars, workshops, and meetings to support member engagement and gain exposure to ARM’s ecosystem
- Assist in tracking and analyzing key metrics related to membership growth, engagement, and program impact
- Explore and support the implementation of AI tools to improve data management and database efficiency
- Candidates must be enrolled in a college degree program and have completed the second year of college by the start of the internship
- Undergraduate candidates must be working toward a 2-year or 4-year degree, preferably in business, marketing, communications, statistics, or a related field
- Candidates must have an overall GPA of 3.0 or higher on a 4.0 GPA scale
- Must be a U.S. citizen
- Strong communication skills, with confidence in engaging directly with members via phone and email
- Interest in both data analysis and client-facing work, with a willingness to learn and grow in both areas
- Experience with Microsoft Office Applications, particularly Excel and PowerPoint
- Exposure to Salesforce or other CRM tools is a plus (training will be provided)
- Highly organized, detail-oriented, and able to manage multiple priorities
- Self-motivated, resourceful, and comfortable working both independently and as part of a multidisciplinary team
- Interest in building relationships and contributing to a member-focused organization
We believe diversity is essential to our organization’s growth and success and strive to create an inclusive, accepting culture and seek individuals of all backgrounds to join our innovative organization. ARM is an equal opportunity employer.
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